![]() "If a customer believes they have been charged erroneously, they can reach out to our parking operator at " "Regarding the request for a refund - we must administer our parking fees equitably, and we do not refund parking fees unless we have made a mistake with the charge," Kinsey said. Kinsey had bad news in the refund department, though. The airport "works diligently" to give customers the information they need, she said. Read this: Answer Man: 'Summer Bummer' in Asheville weather? AVL app not working? "While it is very understandable that customers may sometimes look past the signage because they are in a hurry or for other reasons, this is not within our control." "We also include the information and a parking map on our website for customers who wish to understand the options before arriving at the airport," Kinsey continued. "Also, when our main lots fill, we also display signs at parking lot entrances instructing passengers to proceed to the toll plaza for parking instructions," Kinsey added.Īdditionally, the airport has signage at each entrance that labels the parking lot you are entering and the parking fees associated with that lot. Kinsey also noted the shuttle lot does indeed exist and is "directly across the street from the airport, and there are multiple large signs indicating the lot’s location. is very busy again, and AVL is no exception." "This is why we consistently recommend that travelers arrive two hours prior to departure to allow time for parking, checking in, security screening and other steps they may need to take prior to boarding their flights. Air travel in the U.S. "In all seriousness, we do know that our parking lots become very full during peak travel times," Kinsey continued, via email. Previously: Answer Man: Trip to Charlotte airport a 'nightmare'? No softball at UNCA?Īnswer Man: Asheville Regional parking garage scofflaws? More parking coming? Real answer: Airport spokesperson Tina Kinsey first noted, "I’m not sure the complaints are countless…I’ve been counting!" I'm sure my bosses will have no problem with this. ![]() My answer: Actually, I could reimburse you, but I'll need you to send me the $39 first, plus handling fees of $42. Any hope for getting back the extra $39 (includes the first $2)? What happens in these situations? Today, Sunday, after only three days of being away, I arrived back in Asheville at noon and scanned my ticket at the exit, where I had to pay $76. At this point, now getting perilously close to my departure time, I re-entered the airport, parked in the daily parking, as nothing else seemed worthwhile pursuing. I had the privilege of paying $2 to exit the parking area and looked unsuccessfully for the shuttle parking, which I don’t know if it truly exists. Cars were parked in there as if it were a tailgate before a Clemson game. After searching every floor, there was not a spot to be had. The sign at the garage entrance said there were 29 spots available, and I proceeded in. flight to Atlanta, avoiding I-26 to get there, intending to park in the garage. 2, I arrived early at the airport for my 1 p.m. ![]() Question: I know you receive countless Asheville Regional Airport complaints, and I know you’re not in the reimbursement biz, but here’s another AVL situation. Today’s batch of burning questions, my smart-aleck answers and the real deal:
0 Comments
Leave a Reply. |